Having worked in the public, private and academic sectors, Rafael Palacios is an experienced Program Manager and Business Consultant currently researching and writing on Knowledge Sharing, Open Learning and Change Management. A native of Colombia, for a number of years Mr. Palacios worked for the National Department of Statistics and later for the National Training Service, where he led the implementation of agency-wide information systems strategic plans and restructuring programs. As an entrepreneur, he opened his own consulting firm to lead a task force within the Elections Tribunal of Panama (under contract from USAID) and to develop information technology strategic plans for various entities in Colombia. As an academic, he held the position of Director of the Business Administration Program at Javeriana University in Bogota, where he dedicated his efforts to improving the quality of teaching, increasing student involvement, and promoting an international focus. In 2001 he started a new career in the USA, joining Hewlett-Packard Co. as a Business Systems Analyst at the Imaging and Printing Group (IPG) in Corvallis, Oregon. While at HP, Mr. Palacios obtained a PMP certification from the Project Management Institute, and later joined the Global Parts Supply Chain organization at HP in Roseville, California, as a PDM Project Manager, where he led the Master Data and Knowledge Management program for five years.